Refund and Returns Policy

Effective Date: January 7, 2025

At PickSuri, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a straightforward return and refund process. Please read the details of our Refund and Returns Policy below to ensure a smooth experience.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item(s) must be unused, in new condition, and with all original packaging, tags, and labels attached.
  • The return request must be made within 30 days from the date of purchase.
  • Certain items, such as clearance or final sale products, may not be eligible for return. Please check the product page for any specific exclusions.

2. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@picksuri.com or call us at 410-671-7530 within 30 days of receiving your order. Please provide your order number and details about the item(s) you wish to return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and further instructions on how to return the product.
  3. Prepare the Return: Pack the items securely in the original packaging (if possible). Include all original tags, labels, and accessories. Write the RA number on the return package.
  4. Ship the Item: Return the product(s) to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong or damaged items).

3. Refund Process

Once we receive and inspect the returned item(s), we will notify you via email about the status of your refund. If your return is approved, the refund will be processed to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@picksuri.com or 410-671-7530. We will guide you through the process of returning the item and provide a full refund or replacement, including return shipping at no cost to you. Please retain all packaging materials and take photos of the damage for our records.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Products marked as final sale or clearance items
  • Personal hygiene items (e.g., pacifiers, bottles) if opened or used
  • Customized or personalized items
  • Gift cards

6. Exchanges

If you would like to exchange an item for a different size or color, you may return the original item following the steps above and place a new order for the replacement item. Exchanges are subject to product availability.

7. Shipping Costs

Shipping costs are non-refundable, and you will be responsible for the return shipping charges unless the return is due to a mistake on our part (e.g., incorrect or damaged items). If you receive a refund, the original shipping fees will be deducted from the refund amount.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with your return, please don’t hesitate to contact us:

  • Email: info@picksuri.com
  • Phone: 410-671-7530
  • Address: 4254 Marshall Street, Edgewood, Maryland, United States

Thank you for choosing PickSuri. We are committed to providing high-quality products and excellent customer service to ensure you have a positive shopping experience.